Who can submit product reviews?

Reviews are made up of both organic and incentivised reviews:

• Organic reviews are product reviews from customers who have not been incentivised by Savant to leave a review. You may see a "Verified Purchaser" badge next to these reviews. This means that a review has been submitted by a customer who purchased the product directly from Savant, received an email from us after they purchased a product inviting the customer to leave a review and who did not receive a reward in exchange for such review (see below). Customers who have purchased our products through other retailers are not eligible to be badged as "Verified Purchasers".

• Incentivised reviews are reviews collected from consumers who: i) have been rewarded with a discount on their next purchase in exchange for a review; ii) have received discounted or free products from Savant or other retailers in exchange for a review; or iii) have participated in product testing with Savant. These reviews are marked with the disclaimer text "Product received for free or reviewed as part of a prize draw/giveaway or in exchange for a discount".

We will show all feedback, good or bad, as long as it is respectful and doesn’t violate our terms and conditions. Customers select 1–5 stars as an overall rating of the product. Customers are moreover asked how the product fits, how comfortable the product is and if they would recommend the product. In addition, customers are given the opportunity to include a short description of their personal experience with the product as well as a title. Customers can also share photos, as well as the size they normally wear.

Please note that the average review star rating takes into account both organic and incentivised reviews and provides equal weighting to both types. The total review score of a product is the average of all reviews submitted by customers on the particular product. All of the individual review scores are added up and divided by the total number of reviews.

In general, we display reviews chronologically, meaning that you will see the latest reviews first. You are provided with the option to choose another sorting order, for example to sort reviews by rating, recency and helpfulness. All reviews are retained and displayed as long as a product or style is available.

How can I submit a review?

There are two ways you can submit a review on a product:

1. In the "Reviews" section of our product pages, you can tap or click "Write a Review".

2. If you purchased a product directly from the Savant website, you'll receive an email to leave a review within five days after receiving the product. Consumers who have opted out of marketing emails will not receive this email.

At Savant, genuine and unbiased feedback from our consumers is of the highest importance. Therefore, we are doing everything we possibly can to avoid false reviews. For example, reviews can only be submitted via a Member-gated journey, which helps us to prevent bots.

All reviews are subject to our terms and conditions and the content guidelines contained therein. All product reviews are reviewed before being shown on the website. Reviews may not be in violation of the Terms of Service. Savant will not feature reviews that include inappropriate or controversial language or images, competitor references, personally identifiable information, price references or reviews from persons younger than 13 years old.

If the review you have submitted has not been published, this may be because we have found the review to be in violation of the Terms of Service. If you have any questions, please feel free to get in touch with us.